Angie's List is a word-of-mouth network for homeowners with more than 600,000 members nationwide. It’s a growing collection of homeowners’ real-life experiences with local service companies like yours. Our members’ research, rate and review service companies in more than 250 different categories. We receive over 400,000 inquiries and more than 15,000 reports each month from our members.
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Angie Hicks Founder and Chief Marketing Officer of Angie's List Of course there's a real Angie. Angie Hicks founded the List in 1995 with 1,000 members in Columbus, Ohio. Since then our modest list of homeowners has spread nationwide with over 600,000 members. While Angie remains the keeper of the List, our members are the ones who submit reports to build the List and keep it current. As Chief Marketing Officer, Angie now focuses on promoting the company, opening new markets and assuring that all of the reports are up-to-date and helpful. She is a mother of 3 and lives a very busy and happy life with her husband in Indianapolis, Indiana.
Visit Angie's List website or read
Angie's Blog
How can my company get on the List?
One of our members who is also a customer of yours told us about their experience with your company.
That one report is all it takes to be added to Angie's List.
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Does my company have to pay to be on Angie's List?
NO! Unlike referral services or directories,
companies don't pay to be on Angie's List nor can companies add themselves to the List. In addition,
Angie's List does not accept any payment or “kickbacks” from the companies for work performed.
The List is strictly based on the feedback of area homeowners,
who are Angie's List members.
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Your company standing with Angie's List is recorded
on an A-F grading scale (just like a school report card). When our members research local companies
through our magazine, website or call center, we first share information on A and B rated companies. Angie's List
also shares details about the company such as size, area of specialization, hints on how
to best work with the company and members' comments about their experiences.
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How does Angie's List
make money?
Angie's List is principally supported by consumers.
In established markets, there's a membership fee to join Angie's List. Advertising options
are also available but limited to A and B rated companies. If a company falls below a B grade;
we revoke their advertisement.
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Why are new reports
important?
Your company's overall rating is based on reports we've received on your company within the last two years (current reports). The more reports we have on your company, the better educated our members are when making their hiring decision. To build your company's report portfolio, it's important to encourage your current customers who are Angie's List members to report on their experiences with your company.
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Who can submit a report
on my company?
Only members who are not affiliated directly
with your company and have used or contacted you about your services may submit a report. Angie's
List does not accept reports on your company from individuals affiliated with your company
like employees and family members. Angie's List maintains a strict policy against
self-reporters. We take great precautions to prohibit a company from manipulating their
way on the List, reporting on their own company or a competitor and stacking the deck
by having members report multiple times on the same
company within six month period.
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What is the difference
between current and total grades?
Current grades average all reports for your company received within the last two years for a specific category. Total grades average all reports for your company across all categories that your company is listed in regardless of when they were received.
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In what order are
companies displayed to Angie's List members on the website?
Angie's List members can search for companies by category, keyword or company name.
In category searches, companies are listed in groups based first on their current
overall grade and then secondly on the number of current reports (see below chart).
Placement for each company within a group rotates randomly so that the same company doesn't
appear first on the List each time. Keyword searches allows members to find companies
that do exactly what they are looking for by searching each company's information and listing
those that most closely match the keyword(s) in the results.
| Order Of Groups |
Overall Grade |
Number of Reports |
| First |
A |
10 or more |
| Second |
A |
5-9 |
| Third |
A |
2-4 |
| Fourth |
A |
1 |
| Fifth |
B |
10 or more |
| Sixth |
B |
5-9 |
| Seventh |
B |
2-4 |
| Eighth |
B |
1 |
How can I see what
members have said about my company?
To see the reports submitted by our members on your company, first you must register for free on this website. Once your company is registered, you may sign in at any time to review your company's information, ratings, and read and respond to reports.
Click here to sign in and read our members' report(s). If your company hasn't registered or you don't have your sign in information, please contact us at
CompanyConnect@AngiesList.com.
Can I respond to my
company’s reports?
Absolutely! We encourage each company to respond to any and all reports. Responses must be submitted through this website once you have signed in. Each response may be up to 1500 characters long. Your company may only respond to our members' report(s). If your company hasn't registered or you don't have your sign in information, please contact us at
CompanyConnect@AngiesList.com.
Will Angie's List notify us every time our company gets a report?
Yes, your company may elect to participate in the free report notification program. Angie's List will send your company an email letting you know a report has been posted online or updated based upon your selected preferences. Your company may receive an email each time a report is submitted or a single email each week if we receive one or more reports for your company.
You will be asked to sign up for the report notification program when you register your company on CompanyConnect. If you have already registered your company, you may elect to participate, change your preferences or discontinue participation by clicking on "Email Preferences" once you have signed in.
What is Page of
Happiness?
Every so often, a member lets us know that they've been absolutely wowed by an experience with a service company. When we hear these great reports, we give the member an opportunity to nominate the company for the Page of Happiness (POH for short) in our monthly magazine. We keep an eye out for reports that fit the below special POH criteria when they're submitted on the web, over the phone or by mail:
- Work was actually performed
- The member would hire the company again
- The member gave the company A's in every category
- The member's remarks were especially glowing
Nominations are collected throughout the month and a few are randomly selected for the magazine. When a service company receives a nomination for the POH, a comment in green text appears above the excellent grades on our website that says "Page of Happiness Nominee." You'll know when a POH report has appeared in our monthly magazine because the text above the report grades is purple and changes to say "Featured in the Page of Happiness." The grades on that report are also titled "Page of Happiness" and mention the month that the report was printed in our magazine.
What is an Angie's
List trademark?
Both our company name “Angie's List” and our logos
are registered trademarks of Angie's List. We don't allow our marks to be used by companies
without expressed written consent.
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Who is eligible to
display the Angie's List logo?
No one is permitted
to use the Angie's List logo without expressed written consent. Only current winners
of the Angie's List Super Service Award are eligible to use the Angie's List Super Service
Award logo within the guidelines agreed to in the License Agreement.
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Who should I contact
with questions about using the Angie's List logo?
If you have any
questions regarding the use of our trademarks, please contact Melissa
Turner toll free at 1-866-783-2977 x 7031 or by email at melissat@angieslist.com.
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What is the Angie's
List Super Service Award?
This exclusive recognition is awarded annually to companies who have achieved and maintained a superior service rating on Angie's List throughout the past year. Less than 5% of companies on Angie's List meet the eligibility requirements to be considered and even fewer actually receive the award. To be eligible for the award, your company must maintain an “A” rating overall and receive a minimum number of reports during the calendar year. Additionally, your company may not be in the Angie's List “Penalty Box” or have an unsatisfactory rating at the Better Business Bureau. Winners of the Super Service Award are permitted to use the Super Service Award logo within agreed to guidelines.
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How is it decided who
receives the Angie's List Super Service Award?
The criteria for
determining who is eligible and awarded with the Angie's List Super Service Award varies based
on the size of the market and how long Angie's List has been there. A company must receive a
minimum number of positive reports during the calendar year based on the market size
and maturity without a negative report. An Angie's List chapter must be established for at
least one year prior to any company being considered for the Angie's List Super Service Award.
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If my company is a current Super Service Award winner, what uses of the Super Service Award logo are permitted and not permitted?
Authorized Angie's List Super Service Award winners may use
the Super Service Award logo in the following manner:
- Business cards
- Invoices
- Vehicles
- Awnings
- Employee shirts/uniforms
- Windows at your place of business
- Signs at your place of business
- Company website (fee applies)
- Home shows (Super Service Award plaque only)
Unfortunately due to the misuse of Angie's List trademarks including the Super Service Award logo, we have placed tight controls over the use of our
trademarks for the benefit of our members and companies that are current winners. Unauthorized usage of the Super Service Award logo, our other trademarks
and company name are not permitted to be used in mass marketing including but not limited to:
- Phone books or directories
- Newspaper advertisements
- Radio advertisements
- Television advertisements
- Coupon books, mailers or flyers
- Print and online classifieds
- Billboards
- Yard signs
- Direct mail
If my company is a current winner and we've won the award in the past, can we continue to use the old Angie's List Super Service Award logo?
No. You must use the 2007 Angie's List Super Service Award logo.
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What if my company is currently using the old Angie's List Super Service Award logo in signage or in our company's marketing materials?
Please review the logo usage guidelines
in the License Agreement so that you understand which uses are allowed, which are not permitted
and which uses of the logo you must license from Angie's List. You must bring your company
into compliance immediately or risk losing your current award.
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My company won the Super Service Award in past years, but did not win the 2007 award. Can we still use the Angie's List logo in our marketing materials?
No.
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What if we didn't sign the 2007 Angie's List Super Service Award License Agreement?
If your company did not sign and return the 2007 Angie's List Super Service Award License Agreement, your company did not win the award and are not eligible to use the Angie's List Super Servcie Award logo under any circumstances.
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When will 2007 Super Service Award logos replace the 2006 logos on www.AngiesList.com and in the monthly magazine?
February 2008 will be the last month for 2006 Super Service Award logos to appear in advertisements in the monthly magazine. 2006 Super Service Award logos will be removed from company profile pages and search results on www.AngiesList.com in January 2008 to coincide with our announcement of 2007 winners.
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Why did Angie’s List partner with Experian?
Many Angie’s List members like to get all of their facts before making a decision to buy a product or hire a company. By enabling them to perform simple checks on your company, we’re giving them the opportunity to feel more confident about the hiring decisions they make. They will have more data to support that you are who you say you are.
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What do members see when they purchase an Experian report?
The report offers license, bonding and insurance information in addition to liens, judgments, bankruptcies and payment history records.
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Do I have to pay to see the report that members see?
If you are an Angie’s List member, you can purchase the report directly from your company profile on AngiesList.com for $3.99 – the same price available to members. If you are not an Angie’s List member or would like to purchase a more detailed report, click
here.
My company's business/credit report contains incorrect information. What should I do?
If you believe that your company's ContractorCheck.com report contains inaccurate information, you can initiate an update to your company details by using Experian's
www.BusinessCreditFacts.com website.
How often does ContractorCheck.com update its information?
ContractorCheck.com provides access to Experian's business database in real time. Experian receives public record information from government and vendor sources on a daily, weekly, monthly or quarterly schedule. Once Experian receives public record updates from the government or vendor sources, turnaround time for formatting, cleansing and loading data is generally 48 to 72 hours. Turnaround time for bankruptcy reports being available online is typically within 24 hours of the original filing.
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Where does ContractorCheck.com get its information?
ContractorCheck.com accesses Experian's business database in real time. Experian collects credit obligation information from thousands of businesses nationwide. These businesses are typically the suppliers or lenders with which a company has existing financial relationships.
Experian also collects legal filings from the various local, county and state courts across the United States. Company background information is collected from a variety of independent firms. Experian does not display information directly from a company about its business, unless that information has been verified.
For more FAQs about ContractorCheck.com and Experian, please click here.
Why is Angie’s List accepting ratings for health care providers?
People come to Angie’s List seeking perspective on all kinds of projects. Our members have been telling us for years they’d like to give, and to get, this same kind of perspective when it comes to health care. We believe that everyone (members and health care providers) can benefit from the sharing of this feedback.
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Is Angie’s List trying to be the only resource of health care information for its members?
Absolutely not. The perspectives of our members, while valuable, are no substitute for the advice of a qualified professional. We also provide a list of websites (including the FSMB directory of State Medical Boards and the Department of Health & Human Services) that our members may use to learn more about the issues that concern them. If you have a resource you think could be valuable to our members, send your suggestion to healthlinks@angieslist.com. (Please do not send a link for your own practice or company; once you have completed your free registration on this website, you may list such a link in your own record.)
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Under the Health Information Portability and Accountability Act (HIPAA), how can I respond to member reports?
(If you have not already done so, please see the "
Grading System" section above for general information regarding responding to reports.) We realize that the restrictions of HIPAA present a challenge in this forum. In cases where you wish to address the member regarding the issues raised, you may contact the member directly (outside of Angie's List) to attempt to resolve the matter. However, if you do not wish to deal directly with the member, it is possible to indirectly address a member's report, and we can suggest language you might consider for this purpose. Of course, any posting you make is at your own discretion.